Returns and cancellation policy

You may cancel your order (or any part of it) for any reason before delivery or within 7 days after delivery by:

• Returning the item to us by post using the label on your delivery note (we recommend you obtain a certificate of posting);
• Contacting our Customer Support Team to cancel your order (or any part of it) and arrange return or, if specified on your delivery note, collection. Certain items are not suitable for return to store or by post and you will need to contact our Customer Support Team to arrange collection; or
• Returning the item to your local Good Food & Gift Co Ltd/Danish Food Direct store (you will need to bring your delivery note and, if applicable, the credit/debit card used for payment).

This is subject to the following conditions:

1. You are responsible for returning the item to us or, if appropriate, contacting us to arrange collection.
2. You will be responsible for the costs of return or, if appropriate, collection (unless the item is faulty).
3. The item must be unused (other than to the extent reasonably necessary to examine the item), in its original condition and returned with its packaging.
4. CDs, DVDs, pre-recorded video tapes, minidisks and software (including any computer games) must be returned with the seal unbroken.
5. Confectionary and other food items, flowers and other perishable items and any items which are personalised or made to your particular requirements cannot be exchanged or refunded (unless they are faulty).
6. If you return the item to store we may ask for identification (proof of address) to help combat fraud.
7. You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges (if applicable).

Faulty goods

If the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

THIS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

Contacting us

We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement please do not hesitate to contact a customer service member of Danish Food Direct, who will be delighted to answer any questions you may have.

You can either contact us by post

Danish Food Direct
The Old Coach House
Cranes' Yard,
Turvey
Bedfordshire
MK43 8EN

By telephone on +44 (0) 1234 888788 or by emailing info@DanishFoodDirect.co.uk

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