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i) Welcome to Danish Food Direct Limited.
iii) These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
a) Changes To The Website and Terms and Conditions
i) We may update or amend these Terms and Conditions from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. We will not, however increase our prices or change products without notice to you, giving you the option of returning the item to us, at our cost, for a full refund.
b) Your Use of This Website
i) You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.
ii) You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the Web pages or materials on the Website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.
c) Intellectual Property
i) All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design and concept, text, graphics and all software and source codes connected with the Website) are owned by or licensed to us or otherwise used by us as permitted by law.
ii) In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. This also applies to Trade usage. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
d) Use of the website from outside the United Kingdom
i) Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Danish Food Direct Limited products and services available in the UK. However, Danish Food Direct Limited may accept orders for delivery to locations outside the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable.
e) Social networking sites
f) Your Information
i) All information you provide through the Website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, must be true, accurate, current and complete. We will rely on the information you provide. You will be solely responsible and liable for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
i) To make a purchase from Danish Food Direct Limited Website you agree to the Terms and Conditions of the site. We collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us holding personal data about you. We are committed to the Data Protection Act 1998 and the information you give will not be shared with any other company other than ourselves. We are dedicated to the privacy of your information. For further information regarding this data or any other privacy matters please contact email@example.com
ii) To fulfil the obligations under these Terms and Conditions, we will communicate with you by email and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirements for communications to be in writing.
i) Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any submissions you make on our Website if, in our opinion, such submission does not comply with our content standards.
i) Damage to your computer or other device
i) Danish Food Direct Limited uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Danish Food Direct Limited shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that can be accessed from or via the Website.
j) Links to other websites
i) We may from time to time place links on this Website to other websites that we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, we cannot accept any liability in respect of the use of these websites.
3) General Terms and Conditions of Trade
a) Product Description
i) For the majority of products, our suppliers provide us with product information which is uploaded onto the Website as downloadable specification sheets. Every care is taken by us to provide you with up-to-date and accurate data on the Website. Occasionally, however, human error can occur leading to incorrect product specifications, incorrect spelling and other inaccuracies.
If you find any such inaccuracies, please contact us as soon as you can so that we can address the issue
b) Allergies, Alcohol and Age Restricted Products
i) Products containing alcohol are not available for sale to those under the age of 18 and by ordering any products containing alcohol, you represent to us that you are at least 18 years of age.
ii) Allergy information can be found on the downloadable specification sheets
i) The price of the goods will be as quoted on the Website at the time you confirm your order subject only to any technical error for which we will not be liable.
ii) Occasionally human errors can occur leading to incorrect prices. If this happens we will contact you as soon as we can. At this juncture you can reconfirm your order at the correct price, or you can cancel.
iii) If we cannot cancel, we will honour your order with the incorrect price.
iv) We reserve the right to update prices displayed on the Website at any point.
i) All prices stated are in GBP. We cannot accept other currencies unless you pay by Pay Pal. Payment for your goods ordered from the Website can be via credit or debit cards. You may also pay by Pay Pal. We do accept cheques or cash as payment online, however, product is not released until these funds have been cleared. Please do not send us payment information using e-mail as we cannot guarantee the security your data.
ii) During the checkout process, you will be asked to enter your payment details. By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. All card payments are subject to authorisation by your card issuer. If authorised, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order.
e) The Agreement
i) By placing an order you are signifying that you are providing details which are true, accurate, current and complete. You also signify that these details are correct and are your own.
ii) All orders placed by you are subject to acceptance by us, which occurs when we dispatch the goods to you. The acknowledgement confirmation sent in response to your order is provisional and is intended only to indicate receipt of the order. We shall notify you by email in the event that we do not accept any order and any payment will be fully refunded.
f) Product Availability
i) We plan to hold sufficient mainline stock to satisfy your order. However if an item is out-of-stock, this is highlighted on the Website, where you will be invited to ‘Add to cart to pre-order’. If a temporary out-of-stock occurs, we will also advise you of that fact and of the anticipated delivery date and/or alternative products. If this is not satisfactory to you, you may cancel the order immediately. If the product is delayed by more than 30 days, we will contact you to check if you wish to continue with the order. If you do not, we will send you a full refund.
ii) We do not hold stock for short life products e.g. fresh meats. These products are ordered in as required.
iii) We reserve the right to change at any time the products and services advertised or made available for sale on the Website and/or to limit quantities available for sale.
i) We deliver to the UK mainland with an overnight service, and across the EU using an international overnight courier delivery service.
ii) For mainstream products (i.e. not short life products): For orders placed before 14:00 Monday through to Thursday, we aim to dispatch your product within 24 / 48 hours after receipt of your order. Deliveries will generally reach you within 1 day of product dispatch, 2 days for orders being delivered to Scotland. However, we will not be held liable should delivery times exceed this time for circumstances which are out of our control. If the delivery is likely to be later than the 48 hours, a member of the Customer Service Team will contact you and advise you about the delivery date.
iii) Orders shipped using a Royal Mail delivery option will be sent with first class mail unless noted, and will be subject to Royal Mail’s normal terms and conditions for domestic post. We do not have any tracking ability of items sent with Royal Mail, however, we accept responsibility for any loss or damages that may occur when using this option.
iv) It is your responsibility to ensure that an appropriate person is available to receive and sign for the delivery on the day the goods arrive to the delivery address.
v) For short-life products: Short life products are ordered against customer orders. For orders placed before Wednesday 17:00 and despatched within 48 hours of receiving them in the warehouse. We are dependent upon our Danish wholesaler sending us the longest dates they have available. Short life products are bought on the understanding that they will reach you before their best-before date; we cannot accept returns. Please note that we cannot ship chilled products on Fridays unless a Saturday delivery has been arranged (at extra charge).
vi) Orders for perishable and chilled products will be packed in insulated boxes with ice packs which maintain required temperatures for up to 48 hours.
vii) Due to the nature of perishable and chilled products, our carriers will not return any unsigned for or undelivered deliveries. Options are offered to rectify how you wish delivery to be completed if you are not available. Without these details, we will not take responsibility or accept your order.
viii) In all instances our liability will be limited to the price of the goods not delivered, or incorrectly delivered, and the cost of delivery and any provable consequential losses as a result of our breach of contract.
ix) We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into or as agreed between the parties.
x) If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
h) International Deliveries
i) Prices for international delivery will be quoted on an individual basis based on location and weight. Any chilled products are shipped at your risk as we cannot guarantee the temperature-control during the extended transit. Please be advised that we cannot ship chilled goods or alcohol to the USA.
i) Receipt of Goods and Returns
i) For mainstream products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you should let us know as soon as you can. You can e-mail us at firstname.lastname@example.org or phone us on +44 (0)20 3884 2284, quoting the order number specified in our order acknowledgement. You may also send a letter by post to Danish Food Direct Limited, Unit 19, New Forest Enterprise Centre, Rushington Business Park, Chapel Lane, Totton, SO40 9LA, United Kingdom. Ideally we ask you to inform us within 7 days so that we can resolve the issues as soon as we can for you.
ii) The return address is: Danish Food Direct Limited, Unit 19, New Forest Enterprise Centre, Rushington Business Park, Chapel Lane, Totton, SO40 9LA, United Kingdom. We will replace or refund you for the incorrect / damaged item upon receiving the returned goods. We will also reimburse your postage costs.
iii) For short-life products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you should let us know as soon as you can. You can e-mail us at email@example.com or phone us on +44 (0)20 3884 2284, quoting the order number specified in our order acknowledgement. You may also send a letter by post to Danish Food Direct Limited, Unit 19, New Forest Enterprise Centre, Rushington Business Park, Chapel Lane, Totton, SO40 9LA, United Kingdom. Ideally we ask you to inform us within 24 hours given the short shelf-life of the product.
iv) The return address is: Danish Food Direct Limited, Unit 19, New Forest Enterprise Centre, Rushington Business Park, Chapel Lane, Totton, SO40 9LA, United Kingdom. We will replace or refund you for the incorrect / damaged item upon receiving the returned goods. We will also reimburse your postage costs
v) We recommend that you gain a Proof of Postage from your Post Office as proof that you have sent the items back to us. This is a free service
j) Cancellation By You
i) You have the right to cancel an order (a) before receiving any goods or (b) up to 14 days after the day on which the goods come into your physical possession (or the authorised recipient of the goods).
ii) To exercise your right to cancel, you should inform us of your decision by a clear statement. You can e-mail us at firstname.lastname@example.org or phone us on +44 (0)20 3884 2284, quoting the order number specified in our order acknowledgement. You may also send a letter by post to Danish Food Direct Limited, Unit 19, New Forest Enterprise Centre, Rushington Business Park, Chapel Lane, Totton, SO40 9LA, United Kingdom.
iii) We will reimburse you no later than 14 days after the day on which we are informed about your decision to cancel this contract.
iv) If you have received goods before notifying us of your wish to cancel, you must send the goods back to us at the above address without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us.
v) In the event that the goods were dispatched to you prior to receiving the cancellation, we will make the reimbursement to you without delay, and no later than:
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods
vi) We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressively agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement
vii) The reimbursement does not cover your return cost of postage
viii)We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of goods resulting in the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
ix) Please note that the right to cancellation does not apply to: (a) perishable and chilled goods; and (b) for health protection and hygiene reasons, sealed items where the seal is broken.
i) You have certain rights as a consumer. For further information about your legal rights in the UK, contact the Citizens Advice Consumer Helpline on 03454 040506 Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.
ii) Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you have a 30 day right to reject the goods. We will send a replacement or a refund as you so request upon receipt of the goods (see Section i for details)
iii) We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
i) If any provision of these Terms and Conditions is held to be invalid or unenforceable for any reason, then the provision will be deemed to be severed from this agreement and the remaining provisions will continue in full force and effect.
a) Data Protection
i) To make a purchase from Danish Food Direct Limited’s Website you agree to the Terms and Conditions of the site. We collect personal information to enable us to process and deliver your order. By registering your details on our Website, you consent to us holding personal data about you. We are committed to the Data Protection Act 1998 and the information you give will not be shared with any other company other than ourselves, we are dedicated to the privacy of your information.
i) A cookie is a small file downloaded to the cookie file of the browser on your computer’s hard disk. The cookies allow the website to recognise a user’s device on each subsequent visit.
ii) These cookies are only used for the customer and only used for the purpose of the functionality of the site. Without these cookies, the site would not be able to function.
iii) You can accept or decline cookies by modifying the setting in your browser. Please note that if you disable cookies you may not be able to use all the features of our Website.
c) Contact Details
i) If you have any questions or concerns about these Data Protection or Cookie Policies please contact us at:
Danish Food Direct Limited, Unit 19, New Forest Enterprise Centre, Rushington Business Park, Chapel Lane, Totton, SO40 9LA, United Kingdom
Tel. +44 (0)20 3884 2284